Privacy

Introduction

We understand that your privacy is important to you and we are committed to protecting your personal information when you use our services. This Privacy Policy explains when and why we collect your personal information via phone, email, our website and social media channels or in person. Any personal data we do collect will only be used as permitted by law.

Please note, this website may contain hyperlinks to third party websites. These third-party websites will have their own privacy policies, and also use cookies. Whilst we would only ever link to websites we completely trust, we do not accept any responsibility or liability for the privacy practices of third-party websites so please be aware you use them at your own risk.

Who we are

BAM Store + Space is run by Bristol Arts Monster CIC, a not-for-profit organisation that supports local artists and creative businesses and promotes creativity in the community. Our shop sells gifts, cards, art, music, books and other treats whilst our programme of events includes courses, workshops, family sessions and talks designed to inspire.

Throughout this policy, on our website and on our social media channels when saying “we”, “our”, “Bristol Arts Monster” or “BAM Store + Space”, we’re referring to Bristol Arts Monster CIC

Registered office:  1 Seaton Road, Bristol BS5 6BH

Registered company number:  12125205

Company type: Community Interest Company (Private Limited by Guarantee)

Information collected by us

Personal data is any information relating to an individual from which that person can be identified. It does not include any data where the identity has been removed i.e. anonymous data.

We collect personal information from you so that we can offer our services as effectively as possible. We may collect your personal information if you sign up to, reserve a space on, buy a ticket to or participate in one of our courses, workshops, family sessions, events or talks.

We are likely to collect:

  • Name

  • Contact details (email, phone number, address)

  • Your communication preferences

We may occasionally ask for date of birth (if there is an age restriction on an event) or medical note (in the case of a last minute cancellation) but these will be exceptional circumstances. We also ask that you share with us any disability or learning difficulty information that will allow us to provide you with the best experience we can.

How will we use this personal information?

We will only use your personal data when the law allows us to in the following circumstances:

  • Where we have a legitimate interest to respond to your enquiry

  • Where we need to comply with any legal or statutory obligations

  • Where we have your consent to send you marketing information

By providing us with your personal information, you give consent for it to be stored, used and shared by us for the following reasons:

  • To provide you with information about events you have signed up for (initial information, changes, cancellations etc)

  • To register you on the event you have signed up for

  • To send you invites to other events we think you may be interested in

  • To improve our services and enhance our communications

  • To understand how our customers are using our website and how effective our promotional and marketing are

  • To directly market our products and services

  • To protect ourselves and our customers from fraud and enhance the security of our systems

If you join our mailing list we will ask for your consent to send you communications about news, events, products, services and sales promotions. You can opt out of these at any time by clicking the unsubscribe link at the bottom of each email we send you or by contacting us on [email protected].

You have the right to object to this data processing and can easily do so by contacting us on [email protected]. However, please be aware that if you do object we may not be able to carry out the tasks mentioned above which may affect the delivery of our services to you.

How long do we store your information for?

We will hold and process your personal information only for the same reasons we originally collected if for. We will keep this personal information for 7 years as required by government bodies. If you are subscribed to our mailing list we will continue to send you relevant communications for as long as you are a subscriber.

Sharing your information

Bristol Arts Monster CIC will never share your details with third parties unless otherwise stated, for example with organisers or tutors leading events you have signed up for. We use third parties to provide some services (eg mailing list, feedback) and we requite them to comply strictly with the terms under which we collected your information. They will not use your personal information unless you have given them permission to do so.

Access to your information

Under the General Data Protection Regulations (GDPR), you have the following rights:

  • Right to access the personal data we hold about you

  • Right to rectification if any personal data we hold about you is incorrect or incomplete

  • Right to erasure if you’d like us to delete any personal data we hold about you

  • Right to restrict the processing of your personal data in certain circumstances

  • Right to data portability to have your data transmitted to another controller

  • Right to object to the processing of your data in certain circumstances

If you wish to exercise any of these rights, or make a subject access request please contact us by emailing [email protected].

Cookies

What are cookies?

Cookies are small text files that are placed on your computer when you visit a website. They are widely used in order to make websites work more efficiently and provide basic functionality such as remembering preferences or filling out forms. They are also used to provide information and insights to the owners of the site that help to improve performance and offer a better user experience. Internet browsers typically accept cookies by default, but it is possible to set a browser to reject cookies. However, please be aware that by disabling cookies it may affect how our website performs and how well we are able to deliver our services to you.

Third Party Cookies

This site may also use cookies provided by trusted third parties such as Google Analytics and social platforms such as Facebook, Instagram, Google+ and Twitter. If you have any questions or concerns about this please feel free to contact us about this.

Changes to this privacy policy

We may make changes to this Privacy Policy in the future. If we make changes, the updated Privacy Policy will be posted on this website and the revised Privacy Policy will take effect once posted. Your continued use of this website after the posting will signify your agreement to the new terms.

Any questions?

If you have any questions about any of the above please do not hesitate to contact us on [email protected]

Last updated: 02.10.2019