Booking Policy

Terms & Conditions

  • Your space on one of our courses, workshops, talks or events is only guaranteed once we have received full payment. We do not accept deposits or part payments.

  • If an event is sold out and you would like to be added to the waiting list, please let us know.

  • Whilst we hope to do so in the future, at this time we are unable to offer concessionary rates.

  • In the event that we have to cancel an event, we aim to inform you at least 2 working days before the start and you will receive a full refund.

  • If you wish to cancel your place at an event you must contact us 5 full days before the start. You will receive a refund minus an admin fee (10% of the fee or £5, whichever is greater).

  • If there are less than 5 days before the start of the event or the event has already started, we will not be able to refund you. If the event has a waiting list and we are able to resell your ticket, we may be able to issue you with a refund minus an admin fee (10% of the fee or £5, whichever is greater) but this is at the discretion of the manager.

  • It may be possible to join an ongoing event (such as a course) once it has started for a reduced fee, please get in touch with us to find out if this is possible.

  • We offer some drop-in events where spaces are provided on a first-come-first-served basis. We will try to accommodate you as best we can but if there is no space we will advise you when to return.

  • We will always endeavour to accommodate your individual needs. Please contact us if there is anything you would like to discuss with us before attending.

  • If you have disability or learning difficulty which you think may affect your experience of an event please let us know so we can make arrangements to ensure you get the most out of the event.

Access

There are two steps up to the shop level for which we have a ramp should you need it. You can either get our attention by knocking on the door or ring us and let us know you’re coming. We are always happy to help.

If you have any problems please feel free to contact us on [email protected]